At Funeral Flower Ltd, we are committed to providing the highest standard of service and craftsmanship. We understand that funeral flowers hold deep emotional significance, and every arrangement we deliver is prepared with care and respect. However, if an issue arises, our returns, refunds and complaints policy ensures that it is handled promptly, fairly and compassionately.
We believe in maintaining transparency and integrity for all customers—families, venues and businesses across London—so that you can order with confidence and peace of mind.
Every arrangement is securely packaged and transported to preserve freshness and design. If your flowers arrive damaged, wilted or not as expected, please notify us as soon as possible after delivery. A short description or photo of the issue helps us assess the situation quickly.
Once confirmed, we will offer either a replacement bouquet or a full refund. Our goal is to ensure you receive flowers that meet our professional standards and your personal expectations.
We guarantee that our flowers will remain fresh for at least seven days from delivery when cared for properly. If your flowers do not meet this standard, we will gladly replace them or offer a partial refund. Each concern is reviewed individually to ensure a fair and respectful resolution.
Refunds are issued in cases where flowers arrive damaged, late due to internal error, or not as described. Approved refunds are processed via the original payment method. Depending on your bank or payment provider, it may take several working days for funds to appear.
Because flowers are perishable goods, returns cannot be accepted once they have been used or displayed unless a quality issue is identified. Our team handles all claims with professionalism and understanding.
If you are unhappy with any aspect of your experience, please contact our customer service team. Provide your order number and details of the issue, and we will respond promptly. Our staff treat every complaint with empathy, ensuring that it is resolved swiftly and respectfully.
We value your feedback—it helps us continuously improve our service and maintain the high standards we set for ourselves and our customers.
In the rare event that your flowers are not delivered as scheduled, please contact us immediately. We will investigate the cause, liaise with our delivery partners and arrange redelivery or a full refund as appropriate. Funeral Flower Ltd takes punctuality very seriously, particularly for timed services and ceremonies.
As a leading London funeral florist, we take pride in offering reliability, compassion and accountability in everything we do. Our returns, refunds and complaints process reflects our commitment to customer satisfaction and care, ensuring every family and organisation we serve feels respected and supported.
With Funeral Flower Ltd, you can always expect honesty, quality and kindness—values that guide every arrangement and every conversation.
